FAQ

FAQ

Answers to common questions about Latin Exclusive: luxury vacation rentals, long-term stays, concierge services, real estate sales, relocation and property management across Latin America and Europe.

About Latin Exclusive

Latin Exclusive is a luxury real estate, vacation rental and concierge agency operating across Latin America and Europe. Since 2007 we have curated a hand-picked portfolio of exceptional homes and bespoke experiences for a demanding international clientele, with on-the-ground teams in each of our key destinations.

Both. We combine four complementary services under one roof: luxury vacation and long-term rentals, luxury real estate sales, property management for owners, and tailor-made concierge and relocation services. This means we can support a client through a short stay, a long stay, a purchase, or the management of their own property.

We have operated in Latin America since 2007 — before short-term rental platforms like Airbnb were even active in the region — and have built one of the area’s most respected luxury portfolios over almost 20 years.

Our difference is local expertise combined with a fully curated, white-glove approach. Every property is personally inspected and selected by our local specialists, our multilingual team operates 24/7 across all time zones, and we are trusted by some of the world's most discerning clients, including C-level executives, celebrities, UHNWIs and heads of state.

We operate across Latin America, the Caribbean and Europe. Our destinations include Brazil (Rio de Janeiro, Búzios, Trancoso, São Paulo and more), Colombia, Mexico, Costa Rica, Panama, the Caribbean islands, and Europe (France, Italy, Spain, Portugal, Greece and Switzerland), as well as Miami and New York in the United States.

Our team is multilingual and multicultural. We assist clients fluently in English, French, Spanish, Portuguese and other languages, ensuring smooth communication wherever you are based.

Luxury Vacation Rentals

A luxury vacation rental is a high-end private home — a villa, penthouse, beach house or estate — rented for a temporary stay, equipped with premium amenities and, in most cases, supported by staff and concierge services. It offers the privacy and space of a private residence with the service standards of a five-star hotel.

A private villa gives you an entire home for your exclusive use, with far more space, privacy and flexibility than a hotel room. Instead of shared facilities you have your own pool, kitchen, living areas and often dedicated staff, while our concierge can arrange the hotel-style services you want — from a private chef to daily housekeeping.

Yes. Every property in our portfolio is hand-picked and inspected by our local teams against demanding quality criteria. We only present homes that meet our standards for comfort, location, design and service.

It depends on the property. Many of our villas come with staff such as a housekeeper, caretaker or cook, while for others these services can be added on request. We will tell you exactly what is included for each home and arrange any additional staff you need.

For short-term vacation rentals, utilities such as water, electricity and internet are normally included in the rental price. For long-term rentals, terms vary and utilities may be billed separately; we confirm this clearly before you book.

Sometimes, but it must be agreed in advance. Events and parties are subject to each owner's rules and may require prior approval and additional conditions, so please let us know your plans early and we will find a suitable property and arrange the necessary services.

This varies by property. Some homes welcome pets while others do not, so let us know in advance and we will identify pet-friendly options that match your needs.

Booking & Payments

Simply contact our team with your dates, destination and preferences, and we will propose a curated selection of available properties. Once you choose, we confirm availability, send you the rental agreement and payment details, and your concierge begins preparing your stay.

Online listings are indicative, and availability is always reconfirmed directly with our team before a booking is finalized. Because our portfolio is exclusive and in high demand, we recommend contacting us early to secure your preferred dates.

A deposit is required to confirm any booking, with the balance due before arrival. [Typically a deposit of around 50% is required to secure the reservation, with the remaining balance payable 30 to 60 days before check-in

A refundable security deposit is generally required for villa rentals to cover any potential damage. The amount depends on the property and is fully returned after check-out, subject to a final inspection.

Cancellation terms depend on the property and the season and are stated clearly in your rental agreement. [Add your standard policy here, e.g. full refund if cancelled X days before arrival, partial refund thereafter.] Our team will always explain the applicable conditions before you confirm.

Typically a signed rental agreement and valid identification for the lead guest are required, and for some properties a guest list. Our team will tell you exactly what is needed well ahead of your arrival.

Concierge Services

We offer a full range of tailor-made concierge services, including private chefs and catering, housekeeping and butlers, airport transfers and chauffeurs, private helicopters, jets and yachts, security, wellness and fitness professionals, private tours, restaurant and nightlife reservations, and access to exclusive events. If you can imagine it, our team will work to arrange it.

Yes. Airport transfers (including by helicopter), private in-house chefs, chauffeurs, bulletproof vehicles and professional security are all part of our concierge offering and can be arranged before or during your stay.

Yes. Through our own network and partners such as Flapper for private aviation, we can charter yachts and boats, organize helicopter and private-jet flights, and design private guided tours and experiences tailored to your interests.

Yes. Our multilingual team provides round-the-clock assistance, 365 days a year, across all time zones, so there is always someone available to help during your stay.

Real Estate Sales

Yes. We sell luxury properties across Latin America and Europe — from investment apartments and penthouses to beach houses, mansions and private islands — supported by professional consultants who track local market trends.

In general, yes — foreigners can buy property in Brazil, Colombia and France, subject to standard legal, tax and compliance procedures (some restrictions apply, for example to certain rural or border-area land in Brazil). Latin Exclusive guides international buyers through property selection, negotiation, local introductions and the key steps of the acquisition.

Yes. Part of our portfolio is off-market and shared discreetly with qualified buyers. If you are looking for something specific or value confidentiality, our team can present opportunities that are not publicly listed.

Yes. Our real estate professionals help verify all legal documentation and coordinate the legal and notarial steps of a transaction, and can connect you with trusted local advisors for tax and financial questions.

Both. We represent buyers searching for the right property and owners wishing to sell, offering services such as free valuations, pricing strategy, marketing, buyer qualification, viewings and full negotiation support.